Shipping policy
Shipping Policy
Processing Time All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays. If we are experiencing a high volume of orders, processing may be delayed by a few days. We will notify you via email if there is a significant delay.
Shipping Rates & Delivery Times Shipping charges are calculated and displayed at checkout. We offer the following options:
- Standard Shipping (5–7 business days)
- Expedited Shipping (2–3 business days)
- Overnight Shipping (1 business day, where available)
Free Shipping We offer free standard shipping on all orders over $50 within the contiguous United States.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. Please allow 24–48 hours for tracking information to update.
Damaged or Lost Packages GlowHaven is not responsible for packages lost or damaged in transit. If your order arrives damaged, please contact us within 7 days of delivery with photos of the damage so we can work with the carrier to resolve the issue.
International Shipping At this time, we only ship within the United States. We hope to offer international shipping in the future.